Last updated: October 13, 2026

Delete Your Account & Data

This page explains how to request deletion of your VetMitra account and the personal data associated with it, in line with Google Play's Data Safety requirements. VetMitra does not currently offer self-service account deletion inside the app — all deletion requests are handled by our support team as described below.

1. Who Can Request Deletion

A deletion request can be made by the account holder (the email address registered with VetMitra). If the account is the owner account for a clinic with other staff members or stored client/pet records, we will verify ownership before processing the request, since deleting an owner account can affect data shared with other clinic staff.

2. How to Request Deletion

Send an email to support@vetmitra.com from the email address registered on your VetMitra account, with the subject line “Account Deletion Request”. Please include:

  • The name of your clinic (if applicable);
  • Whether you want only your personal account deleted, or your entire clinic's data deleted;
  • Any additional details that help us locate your account.

We may reply to verify your identity before completing the request, to prevent unauthorized deletion of your data.

3. What Gets Deleted

Once a request is verified, we delete:

  • Your login credentials and account profile (name, email, phone number);
  • If you request full clinic deletion: pet records, appointments, vaccination records, invoices, and client (pet owner) contact details stored under your clinic.

4. What Is Retained, and Why

Some information cannot be immediately deleted due to legal, tax, or accounting obligations. Specifically:

  • Billing and invoice records may be retained for the period required by applicable tax and financial record-keeping laws, after which they are deleted or anonymized;
  • Backups that already include your data are purged on our normal backup rotation schedule, rather than deleted immediately;
  • Aggregated or anonymized data that can no longer be linked back to you may be retained for analytics purposes.

5. Processing Timeline

We process verified deletion requests within 30 days. You will receive a confirmation email once deletion is complete.

6. Related Policies

For more detail on what data we collect and how it is used before deletion, see our Privacy Policy. For questions about this process, contact support@vetmitra.com.